Shipping & Returns
LOCAL PICKUP:
We are based in North Ryde, NSW, Australia. If you would prefer to pick up your order please contact us before submitting your order. Then we can arrange a time for you to collect your parcel.
SHIPPING WITHIN AUSTRALIA:
$10.50 - Parcel Post (2-5 business days/tracking) (orders under 500g)
$14.50 - Parcel Post (2-5 business days/tracking) (orders between 501g - 1kg)
$14.00 - Express Post (next business day/tracking) (orders up to 500g)
$19.00 - Express Post (next business day/tracking) (orders up to 501g - 1kg)
NOTE: **Shipping rates will be calculated at checkout**
**Rates based on Australia Post increase on 3rd July 2023**
SHIPPING INTERNATIONALLY:
We currently ship to NZ, USA, CAN, NETHERLANDS, JAPAN, FRANCE, PHILLIPINES, SINGAPORE, PERU
PRODUCT RETURNS:
- All custom and sale items are not eligible for exchange or return.
- Items may not be returned for change of mind.
- Items may only be returned if faulty or damaged within 30 days. Not due to accidental breakage by customer.
- Items must be returned within 30 days to receive a store credit or refund (depending on circumstances)
- Any returned items must be in original packing, backing cards and unworn.
- All postage costs are non refundable.
- Please email info@underthecherrytree.com.au to initiate a returns claim.